{"id":2290,"date":"2025-06-19T11:49:05","date_gmt":"2025-06-19T11:49:05","guid":{"rendered":"https:\/\/support.flexado.com\/have-you-repeatedly-sent-a-collection-notification-and-the-customer-still-does-not-pick-up-their-mail\/"},"modified":"2025-06-25T07:58:57","modified_gmt":"2025-06-25T07:58:57","slug":"have-you-repeatedly-sent-a-collection-notification-and-the-customer-still-does-not-pick-up-their-mail","status":"publish","type":"post","link":"https:\/\/support.flexado.com\/en\/have-you-repeatedly-sent-a-collection-notification-and-the-customer-still-does-not-pick-up-their-mail\/","title":{"rendered":"Have you repeatedly sent a collection notification and the customer still does not pick up their mail?"},"content":{"rendered":"<p class=\"p1\"><span class=\"s1\"><b>If so, contact Flexado.<\/b><\/span>  We will make an extra effort to contact the customer directly.<\/p>\n<p class=\"p1\"><span class=\"s1\"><b>Still no response?<\/b><\/span>  If so, contact Flexado again.<\/p>\n<p>The customer is  <span class=\"s1\"><b>responsible<\/b><\/span>  for timely collection of his mail. If this is not complied with, then: <\/p>\n<ul>\n<li>Is the mail <span class=\"s1\"><b>processed in any other way<\/b><\/span> (e.g., forwarding, scanning or return)<\/li>\n<li>Are the associated costs <span class=\"s1\"><b>charged to the customer<\/b><\/span><\/li>\n<\/ul>\n<p class=\"p1\">  So as a partner, you don&#8217;t have to keep storing mail indefinitely. Together we will provide a suitable solution. <\/p>\n"},"excerpt":{"rendered":"<p>If so, contact Flexado. We will make an extra effort to contact the customer directly. Still no response? If so, contact Flexado again. The customer is responsible for timely collection&#8230;<\/p>\n","protected":false},"author":10,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[202],"tags":[],"class_list":{"0":"post-2290","1":"post","2":"type-post","3":"status-publish","4":"format-standard","6":"category-mail-handeling"},"_links":{"self":[{"href":"https:\/\/support.flexado.com\/en\/wp-json\/wp\/v2\/posts\/2290","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/support.flexado.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/support.flexado.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/support.flexado.com\/en\/wp-json\/wp\/v2\/users\/10"}],"replies":[{"embeddable":true,"href":"https:\/\/support.flexado.com\/en\/wp-json\/wp\/v2\/comments?post=2290"}],"version-history":[{"count":1,"href":"https:\/\/support.flexado.com\/en\/wp-json\/wp\/v2\/posts\/2290\/revisions"}],"predecessor-version":[{"id":2291,"href":"https:\/\/support.flexado.com\/en\/wp-json\/wp\/v2\/posts\/2290\/revisions\/2291"}],"wp:attachment":[{"href":"https:\/\/support.flexado.com\/en\/wp-json\/wp\/v2\/media?parent=2290"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/support.flexado.com\/en\/wp-json\/wp\/v2\/categories?post=2290"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/support.flexado.com\/en\/wp-json\/wp\/v2\/tags?post=2290"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}