If you want to register a new location, follow these steps: Inform the partner team of Flexado at partners@flexado.com. We prepare the location for you and make sure it is…
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As a partner you have the right to refuse a customer for any reason whatsoever. If you object to a client, you should: In writing to Flexado. Within two working…
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Flexado operates a “three-strike system” for customer complaints. This means that if there are three complaints are registered about the same customer, Flexado may proceed to deregister that customer. However:…
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Yes, Flexado offers support in optimizing your mail processing. This can include: Instructional documents Process Examples Custom advice Refer to the guide on mail setup or contact our partner team…
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If so, contact Flexado. We will make an extra effort to contact the customer directly. Still no response? If so, contact Flexado again. The customer is responsible for timely collection…
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After scanning a mail piece, keep the physical copy for 30 days. During this period, the customer can request it: Having the original document forwarded Coming to pick up on…
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Are you an existing partner and changing your mail settings in MyFlexado? Then customers will automatically receive a notification that their chosen postal instruction is no longer available. The customer…
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Yes, each location independently determines which posting methods are available. Consider: Scanning Forwarding Pick up at location Your chosen methods and associated rates are displayed on the location page visible…
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As a partner of Flexado, you receive 90% of all mail-related costs. These costs are automatically calculated and billed to the customer through the system and settled with you as…
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With each mail processing operation, the cost is automatically calculated based on your set service prices in MyFlexado. Examples: 📄Scanning per page? The system automatically counts the number of pages.…
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