Flexado operates a “three-strike system” for customer complaints. This means that if there are three complaints are registered about the same customer, Flexado may proceed to deregister that customer. However:
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Each complaint is assessed individually for severity.
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If necessary Flexado can take appropriate action immediately, even before three complaints are made.
It is important that complaints are carefully documented to provide a complete and objective picture of the situation surrounding the client. Always report any complaint in writing to Flexado at the email address hello@flexado.com.
Documentation of the complaint:
Each complaint is recorded in detail in the client file with the following information:
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Nature of the complaint. – A clear description of the problem.
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Date – The date the complaint was filed.
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Petitioner – The name of the person who filed the complaint (internal use).
