When a customer is on service stop it means that payment has not (yet) been received. Mail does not need to be processed at this time. No charges can be…
Postal instructions depend on the services you offer at your location. Typically, the following options are offered: – Collection on site, – Forwarding by post, – Scanning and uploading.
You return mail when the customer is not known at your location or when the end date of the agreement with a customer has been reached. Customers are informed that…
No. If you want to delete a scanned mail item you need to contact Flexado.
You can change your postal rates I the MyFlexado portal. Go to post > rates > edit.
You can. When you log in to the MyFlexado portal, you can add a mail item or take a picture.
You may refuse parcels. If you receive parcels that are too large or whose contents you do not trust you do not have to accept them.
Contacting the customer is easy via the contact details provided in the portal. Want to let the customer know there is mail? Then use the mail notification button in the…
Contacting the customer is easy via the contact details provided in the portal. Want to let the customer know there is mail? Then use the mail notification button in the…
Postage is the cost of forwarding mail. You can book these for each customer in the portal. Flexado then charges these to the customer.